Shortcuts not created after manual archive

Error description:

When starting a manual archive of email items in Outlook, you see the mail icons change into pending archive icons. After a couple of seconds or directly after the change, the icon turns back into a mail icon.

Solution:

The mail items don't stay in the "pending archive" status. This means that they could not be stored in the vault store. Probably, this means that the Enterprise Vault server is still in backup mode.

To put Enterprise Vault back from "backup mode" into "normal mode", run this script:

powershell -psconsolefile "C:\Program Files\Enterprise Vault\EVShell.psc1" -command "& {clear-vaultstorebackupmode -name 'VAULTSTORENAME' -evservername EVSERVERNAME -evobjecttype vaultstoregroup}" 

*change the values that appear in uppercase.

Select the vaultstore in the left pane of the VAC. Check if the Backup Mode column in the right pane shows that the stores are not in Backup mode.

You can also go to the vault store in the VAC, right click and choose: "Set State" -> "Clear Backup Mode from all Vault Stores"